Rebecca Rashford
Senior Technical Support Engineer
- Role
- Senior Technical Support Engineer at Braintree
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Rebecca Rashford
Data-driven strategic thinker with 8+ years of technical customer service experience…
Experience
Senior Technical Support Engineer
Dec 2022 — Present
Provided first-touch technical support to merchants and developers, resolving issues related to Braintree\'s API, client-side and server-side code, validation errors, and payment processing.• Troubleshot and resolved complex integration issues for Enterprise merchants, utilizing deep technical knowledge of Braintree products and services across both sandbox and live (production) environments.• Assisted merchants with technical issues in multiple languages, including JavaScript, Node.js, Java.NET, PHP, Python, Ruby, Android, iOS, and GraphQL.• Collaborated with internal teams, including engineering, CSMs, and TAMs, to ensure seamless integration and issue resolution for merchants.• Managed merchant issues using tools such as Salesforce, Zendesk, Splunk, Looker, PayPal DevDocs, and Jira, ensuring timely and efficient resolution.• Supported internal teams and stakeholders in troubleshooting network issues, fraud prevention, 3DS, webhooks, and payment processing errors.
Education
Marquette University
Bachelor of Arts (B.A.)
Illinois Institute of Technology
Master's degree
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