Rebecca Pletz
Client Success Operations Manager | Revenue Growth Leader | High Value Portfolio Management | Process Optimization | Business Development
- Role
- Premier Principal Agent & Client Operations Manager at Redfin
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Rebecca Pletz
As a Premier Principal Agent and Client Operations Manager at Redfin, I bring over 7 years of experience managing real estate transactions, property marketing, business development, client relations, vendor coordination, and project management. My work has contributed to over $131M in sales across over 220 transactions, with a 95% sale-to-list ratio and a 97% on-time close rate, reflecting a commitment to operational excellence and results-driven performance. My expertise lies in operational planning, business development, pricing strategy, client relationship management, and design team coordination, enabling seamless execution of real estate projects. By overseeing property marketing lifecycles, vendor partnerships, and client engagement, I have driven measurable results, including faster time-to-market and strong client retention. I am motivated by opportunities that combine innovation and strategic growth in real estate sales, development and operations.
Experience
Premier Principal Agent & Client Operations Manager
May 2018 — Present · Austin, TX, US
Manage end-to-end real estate transactions, project management, business development, client relationship management (CRM), property marketing, and vendor coordination for residential and rental properties-Closed 209 transactions totaling $120M+ in sales over 7 years with a 95% sale-to-list ratio and 97% on-time close rate; earned President’s Club, Gold and Silver Awards-Managed property marketing lifecycle for 20 listings annually, achieving 52% faster time to market (37 DOM vs. 77 DOM metro average)-Oversaw vendor management across staging, photography, and maintenance projects, ensuring high-quality, on-time delivery-Drove 30% of business through repeat clients and referrals by strengthening relationship management and client engagement-Coordinated 5 annual client events to enhance brand exposure and lead generation.Streamlined property preparation processes to accelerate sales readiness and reduce time to market-Led contract negotiation and closing processes for 35 transactions annually, managing due diligence and risk mitigation-Increased client technology adoption, boosting sales performance by 10% and client satisfaction by 90%.
Education
Menlo College
Mass Communications, Marketing/Marketing Management, General
Skills
- Marketing
- Real Estate Transactions
- Listings
- Contract Negotiation
- Selling
- Buyer Representation
- Leadership
- First Time Home Buyers
- Sellers
- Social Media Marketing
- National Association of Realtors
- Event Planning
- Negotiation
- Home Decoration
- Online Marketing
- Condos
- Sales
- Social Media
- Relocation
- Working with First-Time Home Buyers
- Home Staging
- Real Estate
- Single Family Homes
- Residential Homes
- Strategic Planning
- Management
- Texas Association of Realtors
- Investors
- Buyers
- Business Development
- First Time Home Sellers
- Working with Investors
- Luxury Homes
- Marketing Strategy
- Referrals
- Investment Properties
- Property Management
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