Rebecca Palmer
Senior Customer Support Associate at Gale, a Cengage Company
- Role
- Senior Customer Support Associate at Cengage
- Location
- Auburn Hills, MI, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Support Associate
Jul 2024 — Present · Farmington Hills, MI, US
Install digital resources (eBooks, databases) across multiple systems•Provide technical support by communicating with customers to identify root causes of access issues, provide troubleshooting, and deliver creative solutions •Create training materials and and educate new employees, both domestically and offshore •Collaborate with sales, customer support, and tech support teams to maintain customer satisfaction•Generate and deliver third-party usage reports to customers monthly•Setup and conduct customer trials for products to help increase sales
Education
Michigan State University
Bachelor’s Degree
2011 — 2015
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