Rebecca Mutamba

Assistant Personal Shopper @Threads Styling

London, GB

E commerce, online business • Develop one-to-one client relationships with client through regular communications, and refer to individual’s order/returns histories to enhance understanding of client base and develop profile • Develop supporting relationship with Personal Shopping team client base and act as point of contact in absence of any of the Personal Shoppers • To support with organisation of all department seasonal mailouts to customers as required • Maintain personal sales orientation. • Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify link sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads. • Meeting client who’ve booked an appointment • Selecting goods or services to meet client’s demands • Work closely with Retailers to ensure maximum knowledge of forthcoming stock availability to for customer benefit • Ensure product arrival • Administrative tasks