Rebecca Mortlock
Mortgage Document Assessor @Virgin Money
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WORK HISTORY
Mortgage Document Assessor @Virgin Money
Role Overview: Operated in a dynamic and fast-paced environment, ensuring a high level of customer satisfaction by addressing a variety of queries and providing an exceptional all-round experience for existing customers and mortgage intermediaries. Key Responsibilities: • Successfully assessed mortgage application documentation in compliance with policy, risk, and regulatory standards, adhering to Responsible Lending principles, in addition ensuring loans were reasonable and aligned with original lending decisions and VM policy. • Verified the adequacy and authenticity of supporting documentation, reporting any suspicions of fraud or financial crime. • Managed approximately 150 cases per week, ensuring timely and accurate processing of each case. • Upskilled to hold a valuation mandate, allowing me to assess, key, and sign off valuation reports from valuers. • Supported colleagues across Virgin Money by offering guidance, advice, and coaching to enhance their capabilities and ensure a first time-right service for customers. • Built professional relationships with Intermediary partners, keeping them informed throughout the mortgage process. • Promoted Virgin Money by embodying the required behaviours, delivering excellent customer experiences, and serving as an ambassador for the brand. • Coached and supported colleagues to build capability and ensure accurate case processing. • Provided advice and recommendations to stakeholders, brokers, customers, and colleagues regarding loans within delegated authority. • Identified and suggested improvements to processes, procedures, policies, and systems to maximise efficiency, increase capability, and reduce rework. • Played an active role in developing and implementing new commercial strategies/projects, considering their impact on processes and underwriting. • Stayed updated on policy, procedure, operational, and corporate changes through communications and Intranet content.
EDUCATION
Calderdale College
Level 2 & Level 3
MB Clinic Beauty & Holistic Academy
NVQ Level 2 & Level 3 Diploma
ABOUT REBECCA MORTLOCK
I work within the Reed Human Resources Division as a HR Specialist Recruiter covering the North West. Roles I Recruit For: HR Director Head of HR HR Business Partner / Strategic Partner HR Manager Learning & Development / Training Specialist HR Shared Service Manager Employee Relations Specialist Reward Specialist Organisational Development Specialist Recruitment / Resourcing Manager / Recruitment Advisor HR Officer / HR Advisor / HR Consultant Health & Safety Whether you\'re hiring, job hunting, or simply have a question, I\'m here to help. Feel free to reach out: Email: r••••••••@reed.com Phone: 01•••••••52
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