Rebecca McKnight
Senior Data Analyst
- Role
- Senior Data Analyst at Optum
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Rebecca McKnight
Highly analytical Data Analyst with graduate certificate in Business Analytics and strong aptitude for data modeling and architecture; Proven problem-solver with considerable creativity and initiative.
Experience
Senior Data Analyst
Aug 2021 — Present
Performing ad hoc data analyses for internal customers at Optum, retrieving data from enterprise databases and visualizing/summarizing insights with tools like Power BI and Excel- Designed and implemented a Power BI dashboard to monitor call center performance for over clients representing nearly $20 million of performance guarantees- Implemented a collection of Power BI reports used by a team of analysts to identify distressed callers within the Optum call center for additional outreach and assistance- Performed and summarized descriptive statistical analysis for OptumRx customer service call center agent performance across several metrics and suggested ranges for agent performance evaluation in upcoming year- Authored and published an internal white paper summarizing call transfer activity for OptumRx call center to better inform business strategy decisions for member experience
Education
University of Arkansas
Graduate Certificate, Business Analytics
2015 — 2016
University of Arkansas
Bachelor of Science (B.S.), Business Administration and Management, General
2003 — 2006
University of Arkansas
Master of Business Administration (M.B.A.)
2012 — 2014
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