Rebecca Jenkins
Head of Product @Sipcom
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WORK HISTORY
Head of Product @Sipcom
o Defined and manage the product roadmap, prioritizing features, enhancements, and innovations that enhance the company\'s Unified Communications offerings.o Managed the entire product lifecycle, from ideation to end-of-life decisions, optimizing product profitability and relevance.o Lead cross-functional teams, including product management, engineering, service and delivery, to ensure seamless product development and delivery.o Oversaw successful product launches, coordinating with the sales team to drive adoption, and monitoring post-launch performance.o Identified and cultivate strategic partnerships with technology providers, integrators, and resellers to expand product reach and capabilities.o Fostered a culture of innovation within the product team, encouraging creative problem-solving and the exploration of emerging technologies.o Collaborated closely with Partner Product teams to ensure customers and partners derive maximum value from the Unified Communications products, resulting in high customer satisfaction and retention rates.o Owned the end-to-end development and strategic direction of partner and customer portals, driving adoption, engagement, and measurable business outcomes.o Owned the gathering of requirements, creation of use cases, and authoring of user stories to guide high-impact portal enhancements.o Analyzed and transformed user and partner feedback into actionable insights, shaping portal improvements that enhanced efficiency and satisfaction.o Developed comprehensive supporting documentation, enabling self-service, onboarding, and internal knowledge sharing.o Led first-line triage of user issues and usability concerns, proactively identifying trends and recommending solutions to mitigate risks and optimize experience.
EDUCATION
University of South Wales
Bachelor of Science (BSc), Information Technology
SKILLS
ABOUT REBECCA JENKINS
A dynamic IT professional renowned for delivering exceptional service and driving technological innovation. My unique journey from a technical engineering background to thriving in business leadership has allowed me to excel in building high-achieving teams within Canada\'s foremost Technology Service Providers. My unwavering dedication to cultivating an honest, diverse, and highly rewarding corporate culture underscores my commitment to organizational excellence. My passion for technology, combined with my relentless drive for fostering growth, positions me as an invaluable asset for any organization in search of a visionary IT leader.
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