Rebecca Jarratt
Techncial Project Manager @StepChange Debt Charity
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WORK HISTORY
Techncial Project Manager @StepChange Debt Charity
I joined StepChange in a hands-on delivery role during a period of organisational and digital change, bringing senior public sector transformation experience to deliver meaningful outcomes:• Led and supported multiple complex digital initiatives spanning user journeys, service design and technology, with a strong focus on outcomes and user needs• Applied whole-service thinking to understand how processes, teams and systems operate in practice, identifying dependencies and opportunities for improvement• Acted as a bridge between technical teams and non-technical stakeholders, translating complex concepts into clear, actionable insight• Introduced a user centric, service led delivery approach enabling rapid understanding of target state services and supporting technical architecture
EDUCATION
University of Leeds
BSc (Hons) Information Systems, Computing
ABOUT REBECCA JARRATT
I’m an experienced digital delivery and transformation leader with proven experience across complex public sector environments, including the NHS and Local Government. I work at the intersection of users, services and technology, helping organisations make sense of complexity and focus delivery on outcomes that genuinely matter.I bring strong whole-service thinking and quickly understand how organisations operate in practice, how business processes fit together and how underlying technology enables or constrains delivery. I’m particularly skilled at translating between technical and non-technical audiences, ensuring user needs are clearly understood and actionable across delivery, product and engineering teams.I care deeply about building psychologically safe, high-performing teams and believe clear explanations, knowledge sharing and radical candour are essential to sustainable delivery. I bring energy, curiosity and authenticity to my work, alongside a consistent track record of delivering complex work with meaningful outcomes. I do my best work in environments where variety, outcomes-led work and purposeful change are central to how teams operate.
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