Rebecca Engle Hohlenwerger
Customer Success Manager
- Role
- Background Investigator at Peraton
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Rebecca Engle Hohlenwerger
As a Customer Success Manager, I lead teams of professionals who are passionate about delivering value and satisfaction to our customers. I have successfully managed a portfolio of accounts, improved customer retention metrics, and identified and executed expansion opportunities.My core competencies include voice of the customer, upselling, subscription sales, team leadership, and international communications. I have a proven track record of building strong relationships with customers and partners, resolving conflicts, and driving process and efficiency. I also have a background in education and certification in teaching English as a foreign language, which gives me an edge in understanding the needs and expectations of diverse and global audiences. I am motivated to empower businesses to make better decisions and create positive impact.
Experience
Background Investigator
Nov 2024 — Present
Peraton’s Risk Decision Group is the leading provider of federal background investigation services, supporting numerous government agencies. Background investigations determine employment suitability of persons who require access to sensitive or classified U.S. Government information. Peraton RDG predominantly supports casework under its contract with the Defense Counterintelligence and Security Agency (DCSA) by conducting face-to-face interviews, performing record searches, and reporting all information obtained.
Education
Emmanuel College (Boston)
Bachelor of Arts (B.A.)
Skills
- Administrative Assistance
- Teaching
- Curriculum Development
- Event Planning
- Project Planning
- Student Engagement
- Community Outreach
- Employee Training
- Social Media
- Public Speaking
- Communication
- Program Development
- Management
- Student Counseling
- Budget Monitoring
- Higher Education
- Program Coordination
- Company Newsletters
- Microsoft Office
- Higher Education Administration
- Creative Problem Solving
- Student Housing
- Customer Service
- Training
- Brazilian Portuguese
- Social Networking
- Mediation
- Networking
- International Relations
- Blogging
- People Skills
- International Students
- Conflict Resolution
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