Rebecca Hockaday

About Rebecca Hockaday

PMP®-certified project manager and Certified Public Records Officer (CPRO – WAPRO). Experienced leader with extensive expertise in public records management, research oversight, and cross-functional team leadership. Candidate for Certified Records Manager (CRM® - ICRM). Proven ability to ensure compliance with FOIA, international access laws, and multi-state PRA statutes while improving service delivery through Lean practices and technology integration. Skilled in leading high-performing, public-facing teams and navigating complex regulatory environments with a focus on confidentiality, continuous improvement, and inclusive workplace culture.

Experience

1. Research Manager, Ancestry Progenealogists

   Ancestry

   Jul 2022 — Present

   Support a high-performing cross-functional team of 10+ staff and external contractors to deliver 300+ complex projects annually across U.S. and international jurisdictions, ensuring compliance with FOIA, multi-state PRA statutes, and other applicable laws, achieving 95%+ on-time completion.• Facilitate collaboration among internal stakeholders and coordinate with 100+ local, regional, state, federal, and international jurisdictions, ensuring smooth project delivery and compliance with regulatory requirements at all levels.• Monitor evolving legislation and adjust practices to maintain compliance with updates to RCW 42.56, FOIA, and international records laws.• Champion a culture of equity, inclusion, and customer-focused service, achieving 98% positive client feedback scores and incorporating diverse community needs into project delivery strategies.• Maintain strict confidentiality when handling sensitive records, including cases related to DNA analysis, citizenship applications, and probate matters, ensuring compliance with both legal and organizational confidentiality policies.• Promote a welcoming and respectful work culture, engaging with staff and stakeholders from diverse backgrounds with empathy and professionalism.• Analyze operational workflows using Lean methodologies to identify inefficiencies and develop data-driven solutions to streamline processes, such as reducing document processing times and improving data entry accuracy.• Manage client-facing operations, including coordinating client appointments and communication for document review sessions, while maintaining positive relationships with internal stakeholders and external agencies to ensure timely and efficient service.

Education

• Texas State University

  Marketing

• Salt Lake Institute of Genealogy

  Certificate- Advanced Genealogical Methods

  2019 — 2019

• Salt Lake Institue of Genealogy

  Certificate - Advanced Hispanic Research

  2020 — 2020

• ProGen 31 - Study Group

  Certificate , Genealogy

  2016 — 2017

• National Genealogical Society

  American Genealogical Studies Certificate, Genealogy

  2016 — 2016

• Texas State University

  Bachelor of Business Administration (B.B.A.), Marketing, Business, Management, Marketing, and Related Support Services

  2000 — 2003

• Daughters of the American Revolution

  Genealogical Education Program , Genealogy

  2016 — 2016

• Université Grenoble Alpes

  Diplôme D’ Études en Langue Française , French

  2003 — 2005

• Boston University

  Certificate holder, Boston University CPE Genealogical Research Certificate Program - Fall 2017, Genealogy

  2017 — 2017

• Board for Certification of Genealogists

  Certified Genealogist

  2019

• Salt Lake Institute of Genealogy

  Certificate- Advanced Evidence Analysis Practicum, Genealogy

  2017 — 2017