Rebecca Hethcox
Human-first leadership and strategy
- Role
- Implementation Manager at inforcer
- Location
- Fort Collins, CO, US
- LinkedIn followers
- 500 followers
About Rebecca Hethcox
I believe in human-first leadership and strategy. People are people first and foremost - understand that and you\'ll unlock the true potential of your team. Creativity and innovation are best fostered in a culture of authenticity and humility. Throw away your ivory towers and lean in. Above all - sometimes it\'s nice to be nice with no reason. I pride myself on being a relationship builder who understands the balance of personality and professionalism when handling clients and colleagues alike. I\'m experienced in creating metrics for not just reviewing historical data, but providing forecasts for revenue and billability. I like to use AI where I can to eliminate drudgery and administrative overhead, while still firmly believing there are many situations only a human touch can truly build a relationship or motivate an employee. My past experience in support, customer success, operations and service delivery includes overseeing client relationships, teams of 5 to 40, ensuring compliance, and implementing tools that enhance operational efficiency. I am skilled in managing up, down, and across to bring the benefits of regular communication and strong relationships to client, employees, and executives alike.
Experience
Implementation Manager
Jan 2026 — Present
Education
Virginia Tech
Bachelor of Arts (B.A.), Spanish, Classical Studies
1999 — 2002
Skills
- Windows
- Vmware
- Microsoft Exchange
- Network Security
- Networking
- Hp
- Remote Desktop
- Sales
- Data Center
- Troubleshooting
- Server+
- Backup Exec
- Mcdst
- Network Administration
- Cisco Technologies
- Microsoft Certified Professional
- Leadership
- Team Leadership
- Active Directory
- Xp
- Windows Server
- A+
- Hardware
- Disaster Recovery
- Managed Services
- Dns
- Integration
- Software Installation
- Firewalls
- Management
- Cloud Computing
- Servers
- Windows 7
- Microsoft Certified Professional (Mcp)
- Microsoft Certified Desktop Support Technician (Mcdst)
- Technical Support
- Vmware Certified Professional on 3.1
- Mentoring
- Dale Carnegie
- Virtualization
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