Rebecca Herbert

People Experience Specialist @The Independent Parliamentary Standards Authority Ipsa

Deliver regulation through service by developing the organisation-wide capabilities to manage tensions between service and regulation. Cut through the complexity and make it easy to do the right thing. Create a \'supply chain of service\' where valued people value customers. Help our people work with tension between customer service and regulatory independence. Move from rules to principles, embedding a freedom in a framework model where our people are trusted to do the right thing. Make IPSA a great place to be.