Rebecca Hardin
Director, Sales and Customer Service @Cleaner\'s Supply
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WORK HISTORY
Director, Sales and Customer Service @Cleaner\'s Supply
Binghamton, NY, US
Oversee all aspects of customer service operations that includes a team of 30+ multi-lingual agents, including 10 remote agents Ensure calls are answered within 24 seconds or less Develop training programs to drive desired outcomes Manage departmental budgets & ensure spending is within specified range Develop sales bonus program All aspects of personnel management Account strategy Monitor sales activities Set productivity standards Drive sales to target levels
EDUCATION
SUNY Broome Community College
AAS, Marketing
SUNY Empire State College
BS, Marketing
SKILLS
ABOUT REBECCA HARDIN
My focus is on ensuring our customers have the ultimate experience when they interact with a member of the Cleaner’s Supply / Wawak team. This means making sure we have the right people with the right training; people who truly understand that a smile can be felt through the phone and want to go above and beyond to make sure our customer’s experience is exceptional. I am passionate about making sure that from an operational perspective, we are positioned for success. Having spent the majority of my career in a sales role, I retain my results-driven attitude and love to share my experience and knowledge to help other’s succeed. From my previous roles, I have a successful track record selling both pharmaceutical and medical device products in varied treatment settings. I also have strong written communication skills with experience writing, editing and organizing Request for Proposals (RFPs) and case studies. I love a fast-paced environment where I am working on multiple priority projects simultaneously.
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