Rebecca Gray

Experience

1. Patient Access Revenue Cycle Manager

   Kaiser Permanente

   Aug 2005 — Present · Seattle, WA, US

   Manage, develop, implement and maintain performance standards and outcomes for medical services business operations in a highly complex multi-specialty group practice (including 10 years managing registration appointment setting in Oncology /Hematology /Infusion Center). Participate in and lead the design and implementation of work plans and strategies. Initiate, lead, participate in, and manage the design and implementation of standard work for key operational processes and improvement initiatives at the local and divisional level. Use Lean principles to oversee and maintain daily management systems, including manager and staff standard work, lean methodologies, tracking of measures, identifying and implementing rings of defense and counter measures. Partner with organizational leaders and clinical colleagues to support local and global priorities and initiatives. Manage, train, develop and coach staff who are responsible for appointment setting, creating/updating provider templates, performing patient registration, identification of payer, insurance eligibility and benefits application. Currently manage 37 staff.

Education

• Western Governors University

  Bachelor of Science -Business, Healthcare Management, Healthcare Management

• Seattle Central College

  Associate of Science - AS

  1994

• University of Washington Seattle

  Political Science and Government

  1996 — 1997

Skills

• Healthcare Information Technology
• Leadership
• Health Insurance
• Managed Care
• Hipaa
• Medical Terminology
• Healthcare
• Medicaid
• Access
• Healthcare Management
• Data Analysis
• Epic Systems
• Emr
• Microsoft Office
• Customer Service
• Microsoft Excel
• Revenue Cycle
• Ehr
• Process Improvement
• Medicare
• Hospitals