Rebecca Garlington
BS in Information Technology Management | Experience with Asset and Software Management.
- Role
- Technical Support Analyst at Encore Electric, Inc.
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Rebecca Garlington
Achieved my BS in Information Technology at Strayer University. I\'ve brought my passion…
Experience
Technical Support Analyst
Jun 2025 — Present · Lakewood, CO, US
As a Technical Support Analyst at Encore Electric, I provide hands-on IT support and systems administration across multiple office locations and jobsites. My role combines high-level customer service with technical problem-solving to support and enhance the organization’s IT infrastructure.Key Responsibilities- Deliver Tier 1 and Tier 2 support for hardware, software, networking, and cloud services- Manage user accounts in Azure Active Directory and configure spam filtering rules with FortiMail- Deploy and maintain software packages via SCCM and ensure timely updates for Windows servers- Troubleshoot and resolve complex desktop, notebook, and peripheral device issues- Assist in managing and monitoring network infrastructure (routers, switches, firewalls)- Collaborate with end users to define and implement IT solutions tailored to business needs- Maintain documentation and follow ITIL-based processes for request and incident management- Provide remote and on-site support, including occasional after-hours work and statewide travel
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