Rebeca G.
Senior Client Success Manager - Emea @DHL Supply Chain
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WORK HISTORY
Senior Client Success Manager - Emea @DHL Supply Chain
Bonn, DE
Main activities:• Automation projects implementation• Customer experience management • Develop and implement strategic plans to support customers in their short and long-term goals• Work closely with internal teams such as product development, project delivery, sales and support to ensure customer needs are met• New team members trainingTools: MS Office (Excel, Word, Power Point, Outlook), Power BI, Customer Service System, RPA (Robotic Process Automation), Power Automate, AI
EDUCATION
Technological University Dublin
Bachelor's degree, Food Science and Technology
USP - Universidade de São Paulo
Master of Business Administration - MBA, Marketing
Universidade Estadual de Campinas
Bachelor's degree, Food Engineering
ABOUT REBECA G.
International professional with knowledge in SMO (Selling and Marketing Operations), focused on B2B and POS with strong communication skills, team-oriented and very open-minded. Undergraduated in Food Engineering at Unicamp with a MBA in Marketing at USP. As I am passionate about process improvements, I have earned expertise in different software tools such as MS Excel, Word, Power Point, SAP, Tableau, Salesforce, Power BI, which help me to deliver best results and to facilitate decision making. Career highlights:• Led the most complex and biggest region in Brazil (185 team members and 610 stores)• Best growth index for “Perfects Stores” in Brazil (115%), moving from the worst region in Sep\'19 to the best result in Mar\'20• 100% increase in HS (beauty care) by coordinating operations and trade projects at the POS in cooperation with the commercial team • Developed the customer\'s e-commerce channel resulting in a 2-digit growth in higyene and cleaning categories My expertise zones: • Business development;• Project management;• People management; International experience in Ireland, where I lived for 15 months, studied Food Science and Technology at Technology University Dublin and I had my first internship at Flavour of Italy Group. I am fluent in English and have intermediate level in French. I am also native in Portuguese and currently studying German (basic level) Currently living in Germany and holding a German Work Permit Visa.Skills:Key Account Manager | Project Manager | Merchandising | Marketing | Ecommerce | Business Development | Key Account Development | B2B | Business development | Growth | Onboard new customers | Customer accounts | Customer success | Customer satisfaction | Communication | POS | People management | Digital Marketing | Customer Engagement
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