Rebeca Batres

Manager, Automation @TD

I am responsible for delivering automation solutions for contact centres in Canada. My primary role is to assess business opportunities and recommend automation solutions that reduce Average Handling Time (AHT) and increase user experience for both contact centre agents and customers across different lines of business.\\\\n\\\\n* Assess business opportunities to identify areas for automation and develop business cases for recommended solutions\\\\n* Collaborate with cross-functional teams to design, develop and implement automation solutions that reduce AHT and improve user experience\\\\n* Manage automation projects from start to finish, ensuring timelines and budgets are met\\\\n* Ensure training and support are delivered to contact centre agents to ensure successful adoption of automation solutions\\\\n* Monitor and evaluate the performance of automation solutions to identify areas for improvement and optimization\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n