Rebbecca Keen
Director Tech Office and Governance @Royal Mail
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WORK HISTORY
Director Tech Office and Governance @Royal Mail
London, GB
Chief of Staff to CIO driving one of the biggest digital transformations in the UK. Runs the Tech Programme Office with oversight of portfolio, tech performance, governance, people matters, and communications. I bring structure and clarity to priorities, connect strategy to execution, and ensure the right decisions, capabilities, and communications are in place to deliver results.I thrive on simplifying complexity, aligning people and programmes, and building the conditions for high-performing teams to succeed.
EDUCATION
University of Exeter
Bachelor of Arts (BA), Sociology
University of Helsinki
Elements of AI, Artificial Intelligence
SKILLS
ABOUT REBBECCA KEEN
I help CEOs and Execs systemise the delivery of their goals and simplify organisational ways of working. With over 20 years experience driving strategic initiatives across Finance, Payments, Telecoms and Water Sectors. I’ve worked in four CEO offices and I’ve been fortunate to observe and learn from some excellent leaders, whilst working in fast paced and high-profile environments. I\'m adept at remaining calm in the face of disruption, with a proven track record in aligning stakeholders and driving delivery.My approach-Execution: I create a working environment where teams are motivated and empowered to get stuff done-Value Focused: I am a big believer in \'what gets measured gets done\', measurement clarifies the target, makes progress visible and sustains success-Inclusivity & Innovation Champion: I\'m at my best pioneering new ways of working, establishing new teams adopting new technology and fostering an inclusive, diverse and innovative working culture. Key achievements include- Set-up and scoped the Simplification programme, targeting £100m+ of process, data and digital benefits enabled via SAP ERP. Secured cross functional consensus and business case approval for change, during a period of significant disruption and challenge- Successfully-led agile and fast-moving mitigation responses to Covid19, oversaw transition to home working and office closure, crisis response to office incidents and the re-opening of European offices- Delivered Visa Europe’s Target Operating Model (TOM) for $80m Visa Inc integration project. Secured global and cross functional consensus on a diverse set of challenging and conflicting priorities- Led Visa\'s urgent response to the failure of Wire card, co-ordinating a global team to establish level of exposure, established crisis reporting and developed a future-proofed playbook for merchant failure- Over saw the remediation of ‘lessons learned’ following Visa\'s system failure which led to a UK wide payment system outage on Friday 1 June 2017. Remediation was successfully completed to the satisfaction of The UK Government Treasury Select Committee.
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