Reba Carstens
Experienced IT & Financial Services Professional | ITILv3 | LSSGB | ISO 9001 | Helpdesk & Change Management | Payments Expert (Cards, ACH, ATM/ITM) | MBA Candidate
- Role
- Senior Client Services Executive at Velera
- Location
- Davenport, IA, US
- LinkedIn followers
- 500 followers
About Reba Carstens
I’m an experienced IT and Financial Services professional with a strong background in IT operations, service management, and electronic payments. I hold certifications in ITILv3, Lean Six Sigma Green Belt, and ISO 9001, and have hands-on expertise in helpdesk operations, problem and change management, and continuous improvement initiatives.My industry experience spans across debit/credit cards, ACH, and ATM/ITM systems—where precision, compliance, and performance matter. I thrive in roles where I can solve complex problems, streamline processes, and drive service excellence.Currently pursuing my MBA at St. Ambrose University, I’m passionate about bridging the gap between technology and business strategy to create real impact.
Experience
Senior Client Services Executive
May 2024 — Present
Serve as the main operational contact between assigned clients and the sales, relationship, operations and IT departments. Manages client’s daily operational needs. Provides consultative lead on all client requests and inquiries to best meet business objectives. Participates as a project team member on client implementations. Establishes and maintains strong relationship/partnership with clients, operational managers and teams. Provides knowledge and support of client escalations and resolutions. Proactively pursues development and opportunities and shows expected progress on learning plan.
Education
Lawrence Technological University
Certificates, Lean and Six Sigma
2008 — 2008
St. Ambrose University
Master of Business Administration - MBA, Organizational Change
Creighton University
BA, Organizational Communication, General
1990 — 1994
Skills
- Incident Management
- Team Leadership
- Vendor Management
- Itil
- Itil Operational Support and Aanalysis Certified
- Managed Services
- IT Service Management
- Change Management
- Outsourcing
- Process Improvement
- Itil V3 Foundations Certified
- IT Management
- Contact Centers
- Team Management
- Call Center
- Management
- Sla
- Problem Management
- Service Delivery
- Call Centers
- Business Analysis
- Business Process Improvement
- Service Management
- Service Desk
- Bpo
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