Reanne Hueseman

About Reanne Hueseman

I am a masters-educated program management/Chief of Staff professional with extensive experience providing the leadership and direction needed to drive the achievement of defined program goals. I can develop and execute strategy based on best practices and wide-ranging business intelligence designed to forward the program objectives while leading high-performing, empowered teams. In addition, I bring proven strength in building and maintaining long-term, professional relationships with strategic business partners and program stakeholders based on the effectiveness of the leadership, solutions, and support provided. I am continually recognized for delivering impactful results while leading in fast-paced, dynamic business environments. Areas of Expertise Include:Business Solutions • Organizational Program Management • Thought LeadershipStaff Management & Training • Coordination & Logistics • Analysis & ReportingSolutions Implementations • Program Management Practices • Regulatory ComplianceStrategic Business Relationships • Business Process Improvement • Change ManagementCross-Functional Problem Solving • Strategy & Execution • Stakeholder Communication

Experience

1. Customer Success & Executive Program Manager

   Dialpad

   Jul 2024 — Present

   Drive strategic alignment and support for critical initiatives within the Customer Success organization in partnership with SVP of CS as well as CCO• Orchestrate the operational rhythm of the global CS organization to streamline efficiencies while serving as an internal advocate, building strong relationships with cross-functional stakeholders and senior & executive leadership • Help set strategic priorities and ensure desired outcomes while serving as a thought partner & execution engine to drive CX leadership requested & enterprise-level initiatives that align cross-functional teams, drive strategic priorities, and enable scalable growth• Establish formal Executive Sponsorship program, rolling out rules of engagement for CSMs to partner with Executive Sponsors, including regular updates and reporting while ensuring eStaff has relevant information as needed• Manage the full lifecycle of a new customer success platform\'s rollout, including leading platform selection, designing and building our custom instance, & change management with comprehensive enablement and training• Ensure clear and transparent communication channels are established and maintained to share clear expectations for improved CSM execution in activities related to customer accounts.

Education

• University of Denver - Daniels College of Business

  Bachelor of Science in Business Administration, Management

• University of Denver - Daniels College of Business

  Master of Science (MS), Management

Skills

• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Quality Assurance
• Time Management
• Product Management
• Academic Writing
• Process Improvement
• Salesforce.com
• Customer Service
• Accounting
• Microsoft Dynamics Crm
• Marketing Strategy
• Access
• Data Analysis
• Strategy
• Project Management
• Crm
• Microsoft Crm
• Management
• Team Building
• Customer Relationship Management (Crm)
• Public Speaking
• Account Management
• Visio
• Development & Delivery of Training
• Outlook
• Best Practices
• Business Process Improvement
• Microsoft Word
• Team Leadership