Reanna Dempsey
VP, Customer Success @Unanet
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WORK HISTORY
VP, Customer Success @Unanet
Dulles, VA, US
EDUCATION
Towson University
Bachelor's degree, Spanish
Towson University
Bachelor's degree, International Business
SKILLS
ABOUT REANNA DEMPSEY
Customer Success, Operations, Sales, SaaS: Integrating technology, process & UX to reduce churn and expand relationships.Results-driven leader with expertise in building, scaling and managing global customer success teams. Strategic thinker who likes to keep things simple. Number cruncher extraordinaire with a keen ability to take raw data, analyze it, and turn it into something relevant. Articulate and concise. Willing to have tough conversations. Highly skilled in the following areas: reducing churn, increasing renewal rates, improving upsell/cross-sell revenue, developing KPI reporting, creating and implementing playbooks, developing strategic plans across the organization, and negotiating sales and professional services deals. Well-regarded leader and mentor, with multiple direct reports being promoted into elevated roles and new departments within the company. Key member of the senior executive team, influencing strategy and navigating multiple acquisitions while maintaining steady revenue growth. Builder of high-performing teams that boost customer satisfaction and efficiency via a reimagining of service and team KPIs.
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