Reah Narayan
Supervisor, Food & Beverage @MLSE (Maple Leaf Sports & Entertainment Partnership)
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WORK HISTORY
Supervisor, Food & Beverage @MLSE (Maple Leaf Sports & Entertainment Partnership)
CA
Manage issues regarding mobile/POS orders, order management, and end-to-end customer journey POV (front-end experiences, back-end order, and refund issues).• Implementation lead for cashless POS system across multiple venues by collaborating with cross-functional teams to reduce/improve pain points. Resulted in increased speed of service by +10% and sales by +15%.• Collaborated with vendors, SLT, and partners to define pricing strategy, and P&L procedures for products in F&B portfolio.• Manage a team of 10+ employees across a variety of LOBs and job classes to enhance operational performance, revenue acquisition, and customer experience.
EDUCATION
George Brown College
Certificate
George Brown College
Graduate Certificate
Ryerson University
Honours Bachelor of Arts (B.A.)
BrainStation
Certified Product Manager
ABOUT REAH NARAYAN
Data and product-focused digital leader with a proven track record of building successful B2B and B2C products and digital experiences across eCommerce and Health-tech from software to operating systems. I\'ve built and scaled products $200M with users at 1M globally. With a wide range of experiences from product management, project management, and digital strategy, I have managed budgets upwards of $5M, built and managed the strategic roadmaps 0-1 consumer and industrial products, and led the success of large cross-functional and global teams.
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