Reagan Mazy

About Reagan Mazy

Manager, Enterprise Salesforce Operations

Experience

1. Senior Sales Technology Analyst

   Insperity

   Nov 2011 — Present · Kingwood, TX, US

   Senior Sales Technology Analyst, Sales Operations • DocuSign Product Manager - Responsible for the overall configuration, design, workflow, end-user support and approval processes of the DocuSign platform. Support over 150 users and workflow processes. As a result of my product management I was able to improve the completion of new business closing documents from an average of 8 weeks to 1 week. • Developed strong relationships with business units throughout Insperity to gather & analyze re-quirements, and propose solutions that leverage DocuSign functionality. Communicate ap-proved solutions into actionable deliverables, ensuring high levels of quality, improved effi-ciency and process effectiveness.• Identify areas for improvement, prioritize, design and facilitate implementation and adoption of new processes. Established implementation time-lines, change control and best practices with regards to product predictability, configuration, development, testing, and user feedback.• Collaborate with Sales Operations teams, Retirement Services, Renewals, Health & Welfare, Facilities, Sales Compensation and other business units to drive high levels of user adoption, re-finement of processes for positive user experiences. Work closely with business units to under-stand needs and translate them into appropriate deliverables.• Support Sales Technology with configurations and administration for all product launches. Re-sponsible for mapping implementation and support strategies for Sales Technology applica-tions. • Design and implementation team for Oracle CPQ, Insperity’s quote to proposal tool. Worked with SBU’s, BPA’s and Inside Sales to gather requirements to develop software. • Contribute to sales training by supporting the sales team with questions related to structure and proper systems usage. Support on-boarding training with BPA’s.• Supports Sales Technology help desk with 850 users on all technology related tools.

Education

• Sam Houston State University

  Education/Business

  1984 — 1989

Skills

• Software Documentation
• Sales Management
• Requirements Analysis
• Networking
• Budgets
• Crm
• Sales Process
• Account Management
• Editing
• Marketing
• Customer Relationship Management (Crm)
• Process Improvement
• Erp
• Leadership
• Saas
• Cpq
• Business Development
• Project Management
• Troubleshooting
• Analysis
• Trade Shows
• B2b
• Training
• New Business Development
• Forecasting
• Continuous Improvement
• Management
• Sales Operations
• Sales
• Customer Service