Vikas Singh
Innovating at the Intersection of AI, Generative AI & Automation | Product Management Leader Delivering Transformative Digital Solutions & Data-Driven Strategies
- Role
- Principal Inbound Product Manager at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Vikas Singh
A results-driven product management leader with a passion for leveraging AI, automation, and data-driven insights to deliver innovative, customer-focused solutions. With expertise spanning Digital Customer Experience, Generative AI, Customer Success Management (CSM), Collaboration Tools, Analytics, and Enterprise Search, I specialize in shaping product vision, leading concept design, and managing requirements for enterprise applications.Skilled at building strong global partnerships, collaborating with senior leadership and cross-functional teams, and cultivating deep stakeholder relationships, I thrive on driving projects that align with Agile and Kaizen principles to achieve impactful outcomes.My extensive experience includes delivering engaging user demos and strategic client presentations, empowering teams to meet customer needs while aligning with business objectives. I am passionate about continuous learning and pushing boundaries to develop AI-powered solutions that redefine the customer experience and transform business operations.
Experience
Principal Inbound Product Manager
Mar 2025 — Present
Education
Uttar Pradesh Rajarshi Tandon Open University
Bachelor's degree, Art/Art Studies, General
2001 — 2004
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
Master of Computer Applications - MCA, Computer Science
2000 — 2005
Skills
- Requirements Gathering
- Sdlc
- Non-Functional Requirements
- Solution Architecture
- Nimsoft Service Desk
- Sharepoint Designer
- IT Service Management
- Managing Workflow
- Html
- Xml
- Business Analysis
- Web Services
- Ca Service Desk Manager
- Agile Methodologies
- Ca Service Desk
- Sql
- Functional Requirements
- Enterprise Software
- Requirements Analysis
- Itil
- Coveo Search
- Liferay
- Scrum
- Content Management
- Sharepoint
- Javascript
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