Mitesh Patel

About Mitesh Patel

Network Engineering professional with 11 years of experience leading the design, implementation, and operational support of large-scale enterprise IP infrastructure, specializing in Routing & Switching, Wireless Networking, F5 LTM and GTM, Cisco ACI, QIP, Palo Alto and Prisma, Cisco DNA and SDWAN. •Directed end-to-end infrastructure monitoring and production support across hybrid environments (on-prem data centers, cloud platforms, manufacturing sites, parts distribution centers, and corporate offices), ensuring high availability, performance stability, and rapid service restoration.•Recognized for effectively managing complex priorities in fast-paced, high-impact environments, leveraging strong interpersonal and stakeholder management skills to bridge cross-team gaps and build durable partnerships with internal teams and customers.•Established and governed standardized troubleshooting practices by authoring and maintaining Knowledge Base Articles (KBAs) and operational documentation for the Global Service Desk, improving Level 1 triage accuracy, accelerating escalation quality, and increasing first-contact resolution through repeatable processes.•Led operational and tactical execution for large-scale plant shutdown and power-up initiatives, producing detailed runbooks/procedures, coordinating cross-functional change activities, managing stakeholder communications, and ensuring controlled, safe cutovers with minimal business disruption.•Proactively identified operational gaps, recurring problem areas, and cross-team risks; drove mitigation plans, corrective actions, and practical resolution strategies to reduce incident frequency, shorten MTTR, and improve service reliability.•Facilitated weekly stakeholder reviews to analyze incident trends, drive RCA, track corrective actions to closure, and embed continuous improvement practices across support and engineering organizations.•Delivered a customer-first operations model by leading complex troubleshooting efforts, coordinating internal resolver teams and external vendors/partners, and ensuring timely restoration of business-critical services.•Converted complex telemetry and event data into actionable insights by building and refining dashboards and performance views using Sev One, Splunk, and Thousand Eyes, enabling proactive performance management and faster fault isolation.

Experience

1. Network Engineer

   Ford Motor Company

   Mar 2018 — Present · Dearborn, MI, US

   Directed Incident Operation team by delivering hands-on practical training and developing standardized best-practice documentation and runbooks, improving response consistency and accelerating service restoration during disruptions to minimize business impact and restore normal operations quickly.•Managed, configured, and troubleshot key security and application delivery platforms, including Palo Alto firewalls, remote-access VPN networks, DNS services, and F5 load balancers to ensure secure, resilient, and high-performing connectivity.•Partnered in implementation and upgrades of LAN/WAN Network devices Nexus 5k/7k, Cisco SDWAN and Cisco DNAC, ISE, Cisco Firepower, Cisco (FTDs) and Cisco 5500 series firewalls, Wireless Controllers, Access Points, 45k VSS to 94k SWV cut-overs,4451, 3850/93k stand alone and stacks, Cisco ASA, IPAM using QIP and TCA Wave, and F5 Big-IP Load Balancers (GTM and LTM).•Leveraged advanced monitoring and troubleshooting toolsets to resolve complex network issues, including Sev One, Netcool, Thousand Eyes, Splunk, Wireshark, and Gigamon/Observer, ensuring rapid detection, triage, and root-cause identification.•Partnered with cross-functional teams to deliver multiple large-scale enterprise transformation initiatives, including Cisco Webex-to–Microsoft Teams migration, BMC-to-ServiceNow ITSM transition, legacy data center modernization to a high-performance Cisco ACI environment, and migration from legacy WAN architecture to SD-WAN—ensuring controlled execution, minimal disruption, and seamless operational handover.

Education

• Gujarat Technological University

  Bachelor of Science - BS, Electrical, Electronics and Communications Engineering

• Texas A&M University-Kingsville

  Master of Science - MS, Electrical and Electronics Engineering