Mihir Patel
Manager, Field Service Engineering @Spirent Communications
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WORK HISTORY
Manager, Field Service Engineering @Spirent Communications
Holmdel, NJ, US
Portfolio & Retention: Directly oversee technical success and account health for a $20M+ renewal portfolio across the Americas, achieving a 98% retention rate through proactive health monitoring and strategic account planning.Adoption & Time-to-Value: Accelerated the adoption of 5G-Advanced and WiFi 7 test solutions by re-engineering the onboarding process, reducing \"Time-to-Value\" for Tier-1 NEMs and Hyperscalers by 30%.Revenue Generation: Transformed the field support organization from a cost center into a growth engine by launching a new implementation-services program, generating $2M in annual recurring revenue (ARR).Strategic Leadership: Lead a cross-functional team of 12 Field and Resident Engineers, aligning technical delivery with customer business objectives to ensure 85%+ CSAT across SMB, Mid-market, and Global accounts.Operational Excellence: Modernized lab operations using virtualization (VMware/Docker) and automation to support 15+ high-stakes customer demos monthly, ensuring 99.5% uptime.
EDUCATION
University of Mumbai
Bachelor of Engineering, Electronics and Telecommunications
Fox School of Business at Temple University
Master of Business Administration - MBA, Marketing/Marketing Management, General
The University of Texas at Arlington
Masters of Science, Electrical Engineering
SKILLS
ABOUT MIHIR PATEL
I bridge the gap between complex engineering capabilities and long-term business value. With over 15 years of experience in the Telecom Test & Measurement industry, I specialize in ensuring that Tier-1 service providers and NEMs and OEMs don\'t just purchase technology—they achieve measurable ROI and operational excellence through it.Currently, I lead the Field Service Engineering team at Spirent, where I oversee a $20M+ portfolio with a focus on customer retention through service renewals and customer onboarding, ensuring a sustained adoption of Spirent\'s 5G-Advanced and WiFi 7 test solutions.My approach to Technical Leadership centers on three pillars:Strategic Retention & TAM: I act as a Trusted Advisor to C-suite and engineering stakeholders, translating technical roadmaps into post-sales business outcomes. By utilizing proactive health monitoring and QBRs, I maintain a 98% retention rate across my accounts.Adoption-Driven Growth (CSM): I believe the best way to prevent churn is through deep product stickiness. I’ve successfully transitioned support functions into revenue-generating engines ($2M ARR) by focusing on customer onboarding and reducing \"time-to-value.\"Solutions Sales Engineering: With a career total of $80M in sales influence, I have a proven ability to identify expansion opportunities, design complex test architectures, and drive technical validation for 5G NR and high-speed Ethernet.Technical Core: 5G NR (Rel-17/18), WiFi 7 (MLO, 6GHz), Cloud Automation, Python, SD-WAN, and Virtualization.Beyond the lab, I am passionate about community growth, currently serving as CIO for JerseySTEM, where I apply the same operational rigors to increase program enrollment by 50% YoY.Let’s connect if you’re looking to discuss the future of 5G/WiFi 7 adoption or building world-class technical success teams.
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