Meenal Gupta

WORK HISTORY

EDUCATION

ABOUT MEENAL GUPTA

Hey there! I\'m Meenal.Blending tech know-how with a creative spirit, I\'ve been crafting stories and strategies in the B2B SaaS landscape for over 5 years. Whether it\'s breaking down complex tech for the everyday user and business owners or leading a dance troupe, I approach each role with passion and precision. I love building. Teams, products, communities, customer experience and knowledge.I have a background in Customer Success, Enablement, and Strategic Solutions at SaaS startups both small <100 FTE and scale-up.I have a proven track record of using data, market, and user research to develop programs that drive value directly to our customers and our product. Currently working with Twilio as a Technical Account Manager for their flagship products. As a professional in CSM I help to transform the way our Enterprise Customers work by enhancing collaboration between individuals. Prior - Subject Matter Expert within the Global Services Team at a leading cloud computing & virtualization technology company, VMware.Responsible for handling and resolving complex technical/political escalations and improving customer experience and Workspace One UEM offering in the Google ecosystem. Background in research analysis, and website designing specializing in growth and strategy of an urban experiential farm project. Strong product professional with a Bachelor of Technology in Computer Science specializing in Cloud Computing and a graduate in Business Analytics, Economics for Managers, and Financial Accounting under the Credential of Readiness Program from Harvard Business School, Online. Product Management, customer success analytics and communications enthusiast. DM to chat!