Ramana Duggaraju
Designated Support Engineer Csm @RSA Security
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WORK HISTORY
Designated Support Engineer Csm @RSA Security
Bedford, MA, US
Interfaced with customers at problem resolution process and conveyed resolution. Validated technical information and issued early-warning and, proactively, disseminated information.• Effectively communicated procedural and technical issues to internal and external customers in a fast-paced and customer-critical environment.• Managed business clients with Forturne 500 companies including Boeing, Morgan Stanley, Dell, JPMC, and Dell Federal software environments.• Supported the customer and proactively informed them about upcoming product releases and fixes.
EDUCATION
Osmania University
Bachelor's Degree, Physical Sciences
University of Allahabad
Doctor of Philosophy (Ph.D.), Insect Biochemisry
University of Massachusetts Lowell
Master of Business Administration (M.B.A.), Business Administration and Management, General
Worcester Polytechnic Institute
Certificate Course, C, C++ and UNIX
Kurukshetra University
Master's Degree, Organic Chemistry
Northeastern University
Master's Degree, Information Systems
SKILLS
ABOUT RAMANA DUGGARAJU
Self-motivated professional equipped with hands-on experience in customer service, client relations, and technical management including Hybrid Cloud Solutions. Known for reliable track record of superior service and success in attaining customer satisfaction and generating revenue. Show verifiable strengths in implementing and improving work procedures and increasing productivity. Strong and decisive individual with superior analytical, interpersonal, organizational, and planning skills. Exceeded expectations and rendered optimum level of service within time constraints or special considerations. Well-versed in generating high-quality solutions that enhance efficiency of business and IT operations.Demonstrated exceptional performance, strong leadership skills, and an extremely strong work ethic throughout my career; possessing a steadfast commitment to providing unparalleled honesty, integrity, and professionalism.
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