Rocky Douangchanh
Sales & Marketing @1 Hotels | Innovative Events Strategist | Ex-WeWork | Ex-New York Botanical Garden
- Role
- Sales & Marketing Coordinator at 1 Hotels
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Rocky Douangchanh
I’m fascinated by events, how it influences people’s lives and can impact the way they…
Experience
Sales & Marketing Coordinator
Oct 2024 — Present · NY, US
Manage 100+ weekly event inquiries across platforms like Tripleseat, PartySlate, Delphi, and Cvent, consistently responding within 4 hours to meet 1 Hotel service standards and drive lead conversion.• Draft and deliver 200+ contracts, proformas, invoices, and BEOs annually, ensuring seamless handoff between sales, operations, and clients for efficient event execution.• Service client room blocks, handling rooming lists, VIP designations, payment routing, and room amenities to deliver a high-touch, detailed, and accurate guest experience.• Standardize post-event survey follow-ups via Revinate, increasing client feedback response by 500% and providing actionable insights for service improvements and retention strategies.• Coordinate all client site visits and walkthroughs, ensuring accurate event detailing, timely follow-up, and communication with relevant hotel departments to align on guest expectations.• Oversee the distribution of key reports to internal/external stakeholders to support revenue analysis and ensure hotel teams are prepared for incoming events.• Assist with pre/post and day-of event execution, including setup/breakdown, vendor coordination, menu selections, and managing inbound/outbound deliveries and shipping to ensure smooth operations and client satisfaction.
Education
City University of New York City College
Bachelor of Engineering - BE
2011 — 2017
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