Ryan Donnelly
Customer Advocate at Rustici Software
- Role
- Client Services at Rustici Software
- Location
- Franklin, TN, US
- LinkedIn followers
- 500 followers
About Ryan Donnelly
Core member of Rustici Software’s Client Support team since 2013, specializing in client…
Experience
Client Services
Oct 2013 — Present · Franklin, TN, US
Cross functional role working with small development team, sales, marketing and accounting departments.• Product manager for SCORM Cloud (a hosted training delivery system)• Manage Zendesk portal, which includes o 1st/2nd tier client support o Internal administration and analytics o Help center set up and design o Creation of knowledge base articles• Filing new features/bugs in Github / Product Board• eLearning packaging/delivery/troubleshooting (SCORM, AICC, xAPI, cmi5)• Sales and Account Management support on client calls
Education
Georgia State University
B.B.A.
Skills
- Media Planning
- Publicity
- Social Media Marketing
- Sales
- Digital Media
- B2b
- Music Industry
- Record Labels
- Digital Distribution
- Sales Promotion
- Digital Marketing
- New Media
- Entertainment
- Marketing
- A&R
- Music
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