Ryan Dohm

Customer Success Manager @Teradata

San Diego, CA, US

Own the account strategy for engagement, adoption, and success planning. • Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention. • Demonstrate ability to understand the customers’ needs, develop and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities • Development of a relevant and actionable customer success plans, and partner internally to ensure successful delivery of related services and support functions. • Inspire confidence and drive utilization of software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology. • Provide customer education on how to use Teradata solutions to solve their most demanding business challenges. • Trusted advisor to the client and facilitator of additional Teradata SMEs and functions • Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome

New Horizons

Certification