Richard Lau

About Richard Lau

Transforming technology. Driving innovation. Leading change.As a senior technology leader with over 25 years of career experience, I specialize in driving digital and technology transformations that enhance customer engagement and operational efficiency.I excel in navigating large-scale change — from migrating 6,500+ associates to new application platforms with minimal disruption, to leading $12M+ cloud and infrastructure transformations. My approach is strategic, yet hands-on, leveraging agile methodologies, cross-functional leadership, and vendor partnerships to deliver scalable, future-ready solutions.What I Bring:• Leadership: Proven ability to build and lead high-achieving cross-functional teams.• Innovation: Passionate about leveraging technology to drive business growth and innovation.• Collaboration: Skilled in team / stakeholder engagement and vendor partnership management.Key Strengths:• Strategic Leadership & Management: IT Strategy & Roadmaps | Change Management | P&L Ownership & Budget Optimization | Senior Stakeholder Engagement | Matrixed & Global Team Leadership• Digital Transformation & Program Delivery: Digital Transformation | Program & Project Management (PMP), Agile & Waterfall Methodologies | Business & Technology Governance | Vendor Negotiation• Technology Operations & Infrastructure: Global Technology Operations | Cloud Migration (Azure, Salesforce)| Infrastructure Management | IT Security & PCI Compliance | ServiceNow Implementation• Business Impact & Optimization |Customer Experience Enhancement | Operational Efficiency Improvement | Business Process Optimization | Data-Driven Decision Making• Enterprise Applications: Salesforce, Jira/Confluence, Azure Cloud, Private Cloud, ServiceNow, VoIP/SIP (NICE / Avaya), VMware, Alight HRSD, Microsoft 365 Suite, RFI / RFP creation & evaluation / Agile & Waterfall SDLCLet\'s Connect:I\'m excited to collaborate with like-minded professionals and explore opportunities in digital transformation and technology leadership. Feel free to reach out and let\'s discuss how we can drive innovation together! Email: r••••••@outlook.com, mobile: 40••••••75 (please text first)

Experience

1. Principal Program Manager, Platform

   Vivint

   Aug 2025 — Present · Lehi, UT, US

   Align platform programs with enterprise strategy to deliver measurable impact at Vivint. • Leading integrated platform initiatives, ensuring synergy and maximizing ROI across the product portfolio. • Manage incident resolution at the platform level, maintaining organizational alignment through effective communication. • Drive process maturity and continuous improvement by coaching and optimizing program management practices.

Education

• Penn State University

  MBA, Finance & Supply Chain Management

  1992 — 1994

• Brigham Young University

  BA, American Studies, Management

  1988 — 1992

Skills

• Team Leadership
• Training
• Pmp
• Leadership
• IT Strategy
• Team Building
• Management
• Project Planning
• Customer Service
• Operations Management
• Communication
• Hospitality Industry
• Strategic Planning
• Account Management
• Revenue Analysis
• Integration
• Team Management
• Customer Relationship Management (Crm)
• Vendor Management
• Hotels
• Cross-Functional Team Leadership
• Budgets
• Business Analysis
• Security
• Enterprise Architecture
• Business Process Improvement
• IT Management
• Strategy
• Contract Negotiation
• Budgeting
• Sales
• Project Finance
• Program Management
• IT Operations
• Hospitality
• Servers
• Crm
• Itil
• Project Management