R Dinesh Kumar

About R Dinesh Kumar

Act as the primary point of contact for customers, offering assistance and guidance through various communication channels. Provide accurate and timely information regarding FriendLoan\'s products, services, and loan application processes. Resolve customer inquiries, complaints, and concerns with professionalism and empathy, striving for first-call resolution. Collaborate closely with internal teams to escalate and resolve complex issues effectively. Maintain detailed records of customer interactions and transactions in the CRM system. Proactively identify opportunities for process improvement to enhance the overall customer support experience. Demonstrate strong interpersonal skills, empathy, and a customer-centric approach in all interactions. Contribute to a positive and collaborative work environment, embodying FriendLoan\'s values of transparency and integrity.

Experience

1. Customer Support Executive

   FriendLoan.in

   Feb 2024 — Present · Chennai, IN

   Respond promptly to customer inquiries via phone, email, chat, or social media channels.Provide accurate information about our products, services, and loan application process.Assist customers with loan applications, documentation requirements, and eligibility criteria.Resolve customer complaints and concerns in a professional and courteous manner, aiming for first-call resolution.Escalate complex issues to the appropriate department or supervisor for resolution.Follow up with customers to ensure their concerns are addressed and they are satisfied with the resolution.Keep accurate records of customer interactions and transactions in the CRM system.Identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer support experience.

Education

• Pavai college of technology

  B.E

  2016 — 2020

• Anna University Chennai

  Bachelor of Engineering - BE

  2016 — 2020