Ryan Barker

About Ryan Barker

My ultimate career aspiration is to become a dedicated defense attorney; an advocate for those who feel voiceless, underserved, or overlooked. I recognize that not everyone has had the privilege of strong legal representation, and I am committed to changing that narrative by providing unwavering support, diligent preparation, and compassionate advocacy. I aim to uphold the highest standards of integrity, professionalism, and empathy in my work, continuing the legacy of great defenders who fought fearlessly for justice.To prepare for this path, I have gained hands-on legal exposure through multiple remote legal internships at Stroock & Stroock & Lavan, Schnader Harrison Segal & Lewis, Daughtry Lordan, and Sacks Weston. These experiences strengthened my skills in legal research, case analysis, client communication, and pre-litigation support, giving me an early foundation in the legal process and the responsibilities of effective advocacy.My background blends law, leadership, and service. I served as:• President of the Inter-Fraternal Council (IFC)• Vice President of Delta Sigma Phi Fraternity• Risk Management Chair for Delta Sigma Phi• Secretary & Vice President of Risk Management for IFC• IFC Prosecutor• Resident Assistant for the Central Area• Member of Stetson University Mock Trial• Member of Stetson University Moot CourtThese roles taught me conflict resolution, crisis response, public speaking, organizational governance, and decision-making under pressure. I also worked as a shift lead in a high-volume customer environment and as a public opinion researcher conducting 100–150 survey calls per day; experiences that sharpened my communication skills, emotional intelligence, and ability to remain calm in high-stakes situations.am fluent in ASL & English, hold an ICT certification in software and programming, and have been featured in a Residential Living and Learning instructional video for Stetson University (YouTube: Bed Lofting Instructions - https://youtu.be/KUbPjUJndYE).Every step of my journey—legal work, leadership roles, service positions, and academic experiences—serves a single purpose: preparing me to become the kind of defense attorney who ensures every client feels heard, respected, and fiercely represented.

Experience

1. Csr Operations

   Maximus

   Dec 2025 — Present · FL, US

   Driven and detail-oriented Customer Service Representative responsible for delivering high-quality operational support for large-scale government programs. I serve as a primary point of contact for citizens, ensuring federal compliance while managing complex inquiries related to Federal Student Aid and/or Public Health.• Federal Program Support: Serve as the primary point of contact for high-priority government programs, providing expert guidance on Federal Student Aid (FSA) and Public Health inquiries.• High-Volume Case Management: Manage multi-channel inbound and outbound communications while consistently exceeding KPIs for call quality, average handle time, and customer satisfaction.• Regulatory Compliance: Ensure 100% protection of sensitive data through strict adherence to federal privacy regulations, including HIPAA, FERPA, and PII protection standards.• Technical Proficiency: Navigate advanced CRM systems and internal knowledge bases to document cases and provide accurate, real-time policy guidance.• Conflict Resolution: De-escalate complex or sensitive situations using empathetic, solution-oriented communication to support diverse citizen populations.• Agile Training & Adaptability: Successfully completed a rigorous federal training program and maintained agility by quickly adapting to evolving government regulations and program updates.• Operational Excellence & Feedback: Actively contribute to process improvements by identifying call trends and providing constructive feedback on standard operating procedures (SOPs) and departmental tools.Core Competencies:Federal Program Support • CRM Proficiency • HIPAA/FERPA Compliance • Conflict De-escalation • Quality Assurance (QA) • Operational Feedback Loops

Education

• Atlantic Coast High School

  High School Diploma

• Stetson University

  Bachelor of Science - (B.S.), Political Science and Government