Rachel Dawson

Experience

1. Patient Service Representative

   Swedish

   Apr 2021 — Present

   Answers incoming phone lines. Give information directly on the phone within limits of my knowledge and the medical practice without giving medical advice. All dealings with patients and co-workers must be in a friendly, pleasant manner. Directed inquiries to proper personnel. Checked voicemail messages and return calls in a timely manner Greets incoming patients and acknowledging patients as they leave. Determined where the patient needs to be in the clinic and notify appropriate personnel Checks in all new patients and returning patients. Check their chart to determine if new or updated paperwork is needed and that all necessary paperwork is presented for clinical and rehab staff. Schedules appointments for office visits, testing, injections, brace fittings, physical therapy and sports rehabilitation. Stays current with all requirements for scheduling appointments and direct patients to other departments as required. Gave the patient appropriate instructions Checks in and out patients out. Collect patient payments for co-payments, coinsurances, supplies, and outstanding balances. Obtains prior authorization for diagnostic imaging, durable medical equipment, and injections. Prepare outgoing referrals as directed Fills in for other patient service representatives in their absence. Keeps current with other administrative jobs Scan documents and handled faxes Performs other duties as assigned

Education

• San Diego Mesa College

  AA, Business Management

  2010

Skills

• Salesforce.com
• Strategy
• E-Commerce
• Management
• Strategic Partnerships
• Direct Marketing
• Marketing Strategy
• Analytics
• Business Strategy
• Online Marketing
• Online Advertising
• Marketing
• Digital Marketing
• Crm
• Email Marketing
• Social Media Marketing
• Mobile Marketing