Shreya Roy Chowdhury
Deputy Manager @ Wipro | Automation, Process Excellence
- Role
- Deputy Manager at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shreya Roy Chowdhury
As a Deputy Manager at Wipro with over one year of experience in this role, I lead six global Order Management teams across multiple locations, managing 75+ FTEs and supported by two Assistant Managers. My work focuses on achieving KPIs, ensuring compliance, and facilitating effective change management. Partnering with clients and stakeholders, I oversee operational reviews, drive process improvements, and implement tools and internal procedure updates to enhance business outcomes. With a strong foundation in process excellence, automation, and global delivery, I am passionate about identifying improvement opportunities and leading initiatives that enable scalable and efficient operations. My ITIL® 4 certification further supports my ability to align operational strategies with organizational goals, fostering collaboration and delivering sustainable results.
Experience
Deputy Manager
Aug 2024 — Present · Bangalore Urban, IN
Lead six Order Management teams (WW) in Bangalore, Chennai, and Kolkata with a total of 75+ FTEs, supported by two Assistant Managers.• Ensure achievement of KPIs, performance indicators, business results, compliance, and legal requirements.• Manage relationships with clients and internal/external partners through weekly operational reviews and monthly business review calls with stakeholders.• Implement process changes at the company level, including tools implementation, internal procedure updates, and effective change management.• Identify areas for improvement, set action plans, and lead regional projects and initiatives to enhance internal quality processes.• Oversee resource management, including monthly evaluations of team capacity, time & motion studies, and cost efficiencies.• Responsible for hiring, setting goals and objectives, managing performance appraisals, and creating development plans for team members.• Lead succession planning, promotions, and career development opportunities within the team.• Collaborate with other managers on performance management, organizational strategy, and sustaining new business initiatives.• Facilitate internal and external audits to ensure compliance and operational excellence.
Education
KIIT - Kalinga Institute of Industrial Technology
Master of Business Administration - MBA, Operations Management
Elitte Institute of Engineering & Management
Diploma, Electronics & Telecommunications Engineering
2011 — 2014
Barrakpore Girls High School
Secondary
2002 — 2008
Heritage Institute of Technology
Bachelor of Technology (BTech), Electronics & Communication Engineering
2014 — 2017
Skills
- Digital Circuit Design
- C
- Analog Circuits
- Plc
- Circuit Theory
- Embedded Systems
- Pneumatics
- Java
- Hydraulics
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