Rebecca Cruz

About Rebecca Cruz

Hi there! I’m Rebecca, a seasoned leader in learning and development with over 15 years of experience shaping high-performance cultures across retail, e-commerce, and tech-driven organizations. My career is rooted in a foundation of discipline and service from my military background, which has shaped my approach to leadership and transformation. I design and scale talent strategies, learning programs, and organizational structures to drive growth and navigate change. By aligning people strategies with business goals, I’ve delivered measurable results—doubling training ROI, boosting engagement, and empowering leaders with innovative development programs. My expertise includes onboarding, compliance, succession planning, and implementing LMS solutions, especially for distributed and frontline-heavy workforces. Combining analytical precision with a human-centered approach, I help unlock workforce potential while fostering inclusive, equitable environments. I’m passionate about embedding DE\\ & I into company culture to create workplaces where everyone thrives. Known for my collaborative style, I partner with C-suite leaders to build agile organizations where employees excel and business goals are achieved. Some of my favorite career highlights include: Boosted Employee Satisfaction by 40% through enterprise-wide, scalable learning initiatives Built High-Performing Teams —developing junior talent into one of the company’s strongest L&D functions Implemented VR Training in Supply Chain that reduced ramp-up time and boosted productivity by 120% by week 8 Whether I’m redesigning an onboarding experience, advising senior leaders, or coaching a manager, I lead with intention, empathy, and impact. Great learning drives business transformation, and people are any company’s greatest asset when given the right tools, culture, and support. When I’m not focused on talent strategy or operations, I’m with my fur babies, planning a family getaway, or enjoying some Disney magic (ask me about my favorite attraction!). If you\'re building a learning culture, empowering leadership, or transforming how teams grow and perform, let’s connect! Core Skills & Expertise: Strategic Learning & Development | Leadership Coaching & Mentorship | Talent Management Retail & Supply Chain Operations | Instructional Design | LMS Implementation Organizational Development | Military-Informed Leadership | Cross-Functional Collaboration Power BI & Data Analytics | Change Enablement | Building High-Impact Teams

Experience

1. Head of Talent and Organizational Development

   CSC Generation

   Feb 2022 — Present · Houston, TX, US

Education

• California State University-Long Beach

  Bachelor’s Degree

• Portland State University

  Professional Certificate

  2014 — 2014

• West Texas A&M University

  Master of Business Administration - MBA

• West Texas A&M University

  Master of Education - MEd