Richard Pluschau

About Richard Pluschau

THE VALUE I BRING Visionary executive with more than 30 years of continuous progression and achievement in leading business, operations, and information technology transformation at Insurance and Financial Services organizations.Throughout my tenure at AIG, I proudly built, led, and aligned cross-functional teams to drive execution across data management and strategy, actuarial, claims, underwriting, operations, technology, finance, and consulting. In my most recent role as Global Head of Data Standards at AIG Global Data Solutions, I orchestrated the standardization of data processes across the enterprise, implemented standards and business process frameworks for critical data elements of AIG business units and functions, and developed AIG’s master and reference data management strategies. A FEW CAREER HIGHLIGHTS & QUALIFICATIONS- One of the pioneers in the data management space at AIG. Played a key role in the strategic launch of the Chartis’ Data Management program and the Enterprise Data Management program- Steered the effort to build AIG’s Enterprise Critical Data Element strategy, standardizing and driving adoption of the top 100 data concepts, terms, and data elements across AIG business units and corporate functions- Recognized with the AIG Chief Data Office Star Award and the ACORD Award for Business Process Improvement in Data Governance, Standards, and Data Risk- Developed and ran the Business Solutions Group as Vice President of DBG/Chartis US O&S (now AIG PC Commercial Americas), harmonizing operational processes and applications, creating an operations training curriculum, and implementing shared service organizations- Strategist behind the transformational development of eDelivery initiative, which enabled electronic policy and billing integration between the US AIG PC organizations and Brokerage partners- Ran the AIG New Hampshire Insurance Services program, the Assigned Risk Automobile Carrier for many national commercial auto carriers across 19 states- Led all key performance metrics for internal AIG business units as VP and Chief Operations & Systems Officer for AIG Environmental and transformed a wholly manual underwriting process into a highly automated and efficient operation supporting over $1B in gross written premium.

Experience

1. Chief Information Officer

   Falcon Risk Services

   Dec 2022 — Present · NY, US

   Responsible for leading Falcon’s enterprise technology, data, cybersecurity, and business info & analytics transformation with a focus on defining technology strategy, modernizing architecture, and building platforms and capabilities that support growth across all business lines.Oversight includes Falcon’s end to end technology ecosystem and delivery of a unified stack featuring modern Policy and Claims Administration Systems and expanded underwriting platform across Professional Liability, Management Liability, Excess, Cyber/Tech, and Private Company programs. Falcon’s enterprise data strategy—covering master data, reference data, metadata, and governance—supports a cloud native data platform used for pricing analytics, predictive modeling, reporting, and business intelligence.Modernization efforts include advanced analytics, automated workflows, enhanced submission intake capabilities, and early agentic AI prototypes that improve accuracy, efficiency, and decisioning across underwriting, claims, finance, and operations. Standardized data and workflow structures strengthen consistency and automation across the organization.Cybersecurity and resiliency have been elevated through modernized controls, improved cloud and network protections, enhanced endpoint security, and updated disaster recovery and business continuity frameworks. Responsibilities extend to audit readiness, sanctions processes, records retention, access governance, and regulatory alignment.To support scale and transparency, Falcon operates under a structured IT–Compliance cadence and a disciplined enhancement and release cycle. Collaboration across all functions and senior leadership drives workflow improvements, more effective reporting, and continuous platform optimization.A culture of innovation is supported through internal AI programs, knowledge sharing initiatives, and team development, alongside active engagement in industry forums focused on data, governance, and insurance technology.

Education

• University at Albany

  BS, Math, Business, Statistics, Biology

• St. John's University, The Peter J. Tobin College of Business / College of Insurance

  MBA, Insurance and Risk Management

Skills

• Claims Management
• Management
• Finance
• Salesforce.com
• Business Glossary
• Executive Management
• Property & Casualty Insurance
• Operations Management
• Data Governance
• Data Warehousing
• Infosphere
• Vendor Management
• Crm
• Professional Liability
• Governance
• Business Process Improvement
• Underwriting
• Semantics
• Liability
• Financial Risk
• Reinsurance
• Information Governance
• Business Analytics
• Business Intelligence
• Master Data Management
• Financial Analysis
• Reference Data
• Commercial Insurance
• Requirements Analysis
• Business Management
• Insurance
• Customer Relationship Management (Crm)
• Third Party Data
• Process Engineering
• Automated Underwriting Systems
• Business Analysis
• Process Improvement
• Risk Management
• Business Process
• Analytics