Robert Palmer
Infrastructure Team Lead @Reliable Parts Ltd.
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WORK HISTORY
Infrastructure Team Lead @Reliable Parts Ltd.
Irving, TX, US
I lead a team of technical support staff including Help Desk, System Administrators, Network Engineers and Project Managers. We are responsible for supporting critical infrastructure as well as providing solutions to technical challenges. In this key position I also manage external IT vendors and have direct contact with our internal department leaders and Executives. Evaluate vendor capabilities to provide solutions for the most complex requirements and recommend vendor tools/tactics and presents to management as appropriate. Review, contribute and comment on, complex planning initiatives. Produce quality documentation to support the planning and implementation efforts of key projects. Provide leadership and work guidance to less experienced personnel.
EDUCATION
Texas A&M University
Business Administration and Management, General
SKILLS
ABOUT ROBERT PALMER
Dynamic and dedicated IT leader with a proven record of success enhancing operations and ensuring optimal levels of productivity through strategic management of hardware, software, and network resources. Broad-based technical background encompassing well-honed knowledge of enterprise-level communication systems, excellent understanding of application development, and diverse application support proficiencies. Experienced leader and collaborator, able to propel achievement of organizational objectives and coordinate with senior leaders at each stage.Specialties: AREAS OF EXPERTISE:• Infrastructure Implementation & Support• Full Life Cycle Project Management• Backup & Disaster Recovery Strategies• Client Relationship Management • Technical & Business Solutions Development• Troubleshooting & Problem Resolution• Application Deployment & Support• End User Training & Helpdesk Operations
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