Ryan Courville
- Role
- Technical Account Manager at Rippling
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Ryan Courville
Ten years of operations management, account management, and sales management…
Experience
Technical Account Manager
Sep 2021 — Present
Build long-lasting relationships with own book of business while building relationships with key stakeholders -Act as a virtual member of customers\' teams by working directly with customers to understand their HR, payroll, benefits administration, and IT workflows -Drive customer adoption of key features and best practices -Ensure customers feel supported and engaged through attentive, personalize guidance and product enablement - Act as the Rippling liaison for customer questions, triaging issues, or escalations. Supported customers with a sense of urgency and advocacy, ensuring their issues are resolved as they arise -Work directly with engineering and product teams to constantly build new features and deliver an amazing new customer experience -Partner with Strategic Customer Success Manager to identify and qualify cross sale opportunities and support renewal negotiations
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