Robert Collins
Operations Project Manager at Franklin Energy
- Role
- Operations Project Manager at Franklin Energy
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Robert Collins
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Excels at creating curriculum and training plans to bring out the best in people and set them up for success.
Experience
Operations Project Manager
Nov 2022 — Present · Raleigh, NC, US
Identify root causes, inefficiencies, gaps in service and incorporate \"best practice\" methods of energy efficiency program implementation • Run pilot programs, including design and idea generation. Transition pilot programs to full implementation.• Lead program tune-ups and start-ups• Provide technical support and training for new program managers and program staff• Provide interim leadership as needs arise, and short-term support for program expansion where capacity expands past current staffing until steady state can be reached• Practice effective project management skills while assisting in multiple utility energy efficiency programs• Support utility client relationships as needed• Provide content for client communications and reporting• Support delivery of Statement of Work• Implement program delivery efficiencies (productivity metrics)• Implement program delivery enhancements including but not limited to improved program design• Extract information from various tracking systems to manage a project/program• Lead and attend relevant presentations promoting energy efficiency programs• Mentor, develop, and train other employees; support the identification of rising talent potentially acting as mentor in their career growth
Education
East Carolina University
BS, Sociology
1994 — 1998
Skills
- Cold Calling
- Time Management
- Event Planning
- Account Management
- Sales Process
- Event Management
- Wireless
- Public Speaking
- Customer Experience
- Direct Sales
- Sales Management
- Sales Operations
- Customer Retention
- Customer Service
- Training
- Customer Satisfaction
- Marketing Strategy
- Sales
- Presentations
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