Richard Heyes
Clinical R & d Manager @Alongside By Timelycare
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WORK HISTORY
Clinical R & d Manager @Alongside By Timelycare
Clinical R&D Manager at AlongsideAs a dedicated and experienced Clinical R&D Manager at Alongside, I leverage over 12 years of expertise in mental health and education to innovate and enhance our chatbot solutions, supporting the well-being of students and staff in school systems. My role encompasses: • Prompt Engineering: Designing and refining clinical conversations to ensure they are engaging, supportive, and evidence-based. • Leadership: Leading sprints to drive project development and ensure timely delivery of high-quality features. • Content Management: Overseeing the creation and management of video content and journal article features to disseminate valuable insights and resources. • Clinical Direction: Providing clinical guidance to ensure our solutions meet the highest standards of care and effectively address the needs of our users. • Chat Analysis and Improvement: Analyzing chatbot interactions to identify trends, user needs, and areas for improvement. Continuously updating and refining scripts based on data-driven insights, user feedback, and performance metrics to enhance the chatbot’s responsiveness and relevance.With a Ph.D. in education and a passion for working with kids and families, I am committed to fostering environments where mental health support is accessible, effective, and compassionate.
EDUCATION
Eckerd College
Bachelor of Science (BS)
San Diego State University
MS Counseling
Eckerd College
Bachelor of Arts (B.A.)
Claremont Graduate University
Doctor of Philosophy (Ph.D.)
San Diego State University-California State University
Master's of Science in Counseling (Emphasis in Marriage and Family Therapy)
ABOUT RICHARD HEYES
Clarke Heyes embodies the intersection of mental health expertise, technological…
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