Rachid Chaoua
Director of Infrastructure and Operations @NORC at the University of Chicago
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WORK HISTORY
Director of Infrastructure and Operations @NORC at the University of Chicago
Washington, DC, US
EDUCATION
University at Buffalo
BS, Electrical Engineering
University of Colorado Boulder
MS, Telecommunications
SKILLS
ABOUT RACHID CHAOUA
As an IT Executive and Digital Transformation Leader, I specialize in modernizing enterprise technology ecosystems, driving operational excellence, and aligning IT investments with business growth. Over the years, I have led enterprise-wide digital transformations at NASA, Canopy Growth, Sierra Nevada Corporation, and Lockheed Martin, delivering cost savings, operational efficiencies, and cutting-edge cybersecurity solutions in highly regulated environments.Career Milestones/Defining Achievements:DIGITAL TRANSFORMATION: Lead the modernization of NASA’s Near Space Network (NSN) into a scalable, cost-effective service provider governing space communications and navigation for the next 60 years.OPERATIONAL SCALING: Grew Canopy Growth Corp’s US team by 400% in 6 months by rapidly building out and expanding the IT operations, Service Desk, E-commerce, and customer service infrastructure footprint.ENGINEERING CROSS-COLLABORATION: Transformed Sierra Nevada Corp’s flat network into a dynamic engineering development ecosystem that saved $4M across 8 sites and conceived a formal ITSM team.STRATEGIC ROADMAP EXECUTION: Developed & Implemented a 3-year roadmap featuring strategic-level vantage points for meeting DFARS/NIST compliance changes and business growth, achieving 99.99% uptime, and saving $530K annually via cloud transition and network modernization.SECURITY & COMPLIANCE: Positioned Lockheed as a trusted security partner by consistently implementing the NIST Cybersecurity Framework and fostering security awareness to earn consecutive Superior Security Ratings and the Cogswell Award. Key Strengths & Expertise: Strategic IT Leadership & Vision Enterprise Systems & Cloud Transformation Cybersecurity & Risk Management (NIST, DFARS, SOX) IT Service Management (ITSM, ITIL) Digital Innovation & Business Alignment Budget & Cost Optimization (Managed $10M+ Portfolios) IT Governance ($450M IT Portfolio of investments) Leading Global IT Teams (65+ Employees) Stakeholder & Executive Engagement
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