Rachid Chaoua

Director of Infrastructure and Operations @NORC at the University of Chicago

Columbia, MD, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2025 — Present

Director of Infrastructure and Operations @NORC at the University of Chicago

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Washington, DC, US

EDUCATION

2005 — 2007

University at Buffalo

BS, Electrical Engineering

2010 — 2012

University of Colorado Boulder

MS, Telecommunications

SKILLS

IntegrationBgpv4Juniper Srx Series FirewallsCisco Prime Infrastructure/LmsBgpData CenterSecurityCisco IosUnixJuniper Ssg Series FirewallTroubleshootingSystem AdministrationJunosRoutingFirewallsCisco NexusWindows Xp ProfessionalSwitchesNetwork AdministrationJuniperRouting ProtocolsWindows Server 2008Computer SecurityCisco Routers & SwitchesNetwork ArchitectureNetwork DesignWindows Server 2003IpNetwork EngineeringIpv6Systems EngineeringNetwork SecurityCisco TechnologiesOspfRed Hat LinuxSolarisLan Switching

ABOUT RACHID CHAOUA

As an IT Executive and Digital Transformation Leader, I specialize in modernizing enterprise technology ecosystems, driving operational excellence, and aligning IT investments with business growth. Over the years, I have led enterprise-wide digital transformations at NASA, Canopy Growth, Sierra Nevada Corporation, and Lockheed Martin, delivering cost savings, operational efficiencies, and cutting-edge cybersecurity solutions in highly regulated environments.Career Milestones/Defining Achievements:DIGITAL TRANSFORMATION: Lead the modernization of NASA’s Near Space Network (NSN) into a scalable, cost-effective service provider governing space communications and navigation for the next 60 years.OPERATIONAL SCALING: Grew Canopy Growth Corp’s US team by 400% in 6 months by rapidly building out and expanding the IT operations, Service Desk, E-commerce, and customer service infrastructure footprint.ENGINEERING CROSS-COLLABORATION: Transformed Sierra Nevada Corp’s flat network into a dynamic engineering development ecosystem that saved $4M across 8 sites and conceived a formal ITSM team.STRATEGIC ROADMAP EXECUTION: Developed & Implemented a 3-year roadmap featuring strategic-level vantage points for meeting DFARS/NIST compliance changes and business growth, achieving 99.99% uptime, and saving $530K annually via cloud transition and network modernization.SECURITY & COMPLIANCE: Positioned Lockheed as a trusted security partner by consistently implementing the NIST Cybersecurity Framework and fostering security awareness to earn consecutive Superior Security Ratings and the Cogswell Award. Key Strengths & Expertise: Strategic IT Leadership & Vision Enterprise Systems & Cloud Transformation Cybersecurity & Risk Management (NIST, DFARS, SOX) IT Service Management (ITSM, ITIL) Digital Innovation & Business Alignment Budget & Cost Optimization (Managed $10M+ Portfolios) IT Governance ($450M IT Portfolio of investments) Leading Global IT Teams (65+ Employees) Stakeholder & Executive Engagement

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Rachid Chaoua — Director of Infrastructure and Operations at NORC at the University of Chicago in Columbia, MD, US | Unifers