Rahul Chaudhary
Customer Success Professional | CSQL | SMB-Enterprise Client Retention, Strategic Account Management | Revenue Growth | SaaS Specialist | Gainsight | Salesforce | Ai Analytics | MEDDICC Framework | Power BI | DAX
- Role
- Manager, Customer Success at Ezaix Inc
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Rahul Chaudhary
I’m a results-driven Customer Success Professional with over 10 years of experience…
Experience
Manager, Customer Success
Jan 2025 — Present · Tampa, FL, US
Ezaix a Certified Microsoft Partner offering cutting edge AI based services for SMB & Enterprise Clients.• Establish data-driven workflow to help CSMs prioritize at-risk accounts and identify upsell opportunity.• Define and implement CS playbooks that help drive TTV to 25%. • Collaborate cross-functionally with Product, Data & Sales to ensure CS is aligned with business goals. • Analyze customer usage data to surface insights that drive proactive engagement strategies by 15%. • Enable CS team with training and process documentation to improve operational efficiency by 20%.• Work closely with CS leadership to prioritize initiatives and execute against key objectives.• Automated workflows to enhance efficiency, reducing churn risk by 18%.• Leveraged analytics to refine retention strategies, improving NRR by 12%.
Education
IITC College
Bachelor of Business Administration - BBA, Communications & Creative Leadership
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