Rakshith Bharadwaj Shashidhar
IT Service Delivery & Project Management Leader | 13 yrs in ITSM, ITIL & Agile | Driving Service Excellence across BFSI, Manufacturing ,Healthcare, Pharma & Logistics | Team Builder & Process Optimizer with automation/AI
- Role
- Service Delivery Manager at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rakshith Bharadwaj Shashidhar
With over 12 years of hands-on experience leading IT Service Delivery and Project Management, I thrive at the intersection of technology, process, and people. My expertise spans ITSM, ITIL, and Agile methodologies, delivering measurable business value for clients in BFSI, healthcare, retail, and logistics.Throughout my career, I’ve successfully managed cross-functional teams, optimized IT operations, and driven continuous process improvements—ensuring seamless project delivery and exceptional service quality. I’m passionate about building high-performing teams, fostering collaboration, and solving complex challenges to transform IT into a true business enabler.Key achievements include reducing incident response times by 30%, implementing scalable change management frameworks, and consistently exceeding client satisfaction targets. As a trusted mentor and communicator, I bridge the gap between technical and business stakeholders to drive alignment and success.I’m always open to connecting with fellow professionals, learning about emerging trends, and exploring new opportunities in technology leadership and service management.Let’s connect!
Experience
Service Delivery Manager
Aug 2023 — Present · Bengaluru, IN
Education
VTU
BE (electronics and communication), (electronics and communication)
2009 — 2013
Maharaja Institute of Technology
Bachelor of Engineering, Electrical, Electronics and Communications Engineering
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