Brent Anderson
Supervisor, Key Customer Accounts Advocate @Rheem Manufacturing Company
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WORK HISTORY
Supervisor, Key Customer Accounts Advocate @Rheem Manufacturing Company
Montgomery, AL, US
Leading team to collaborate cross-functionally to ensure our Key Account customers achieve their desired outcomes and service needsDrive customer satisfaction by providing end-to-end solutions, leveraging Rheem products and services to drive salesDirect team member activities in the assigning of work, time management, and closing the loop on customer escalationsContinuously improve customer experience metrics through the coaching of KCAs in the areas of order management, customer empathy, issue resolution, customer goodwill, and professionalismDevelop and maintain strong relationships with key stakeholders including CX, Sales, Marketing, Product Management, and R&D, identifying areas of process improvement to optimize the customer success journey
EDUCATION
Auburn University, University of North Carolina - Greensboro
Bachelor's degree
SKILLS
ABOUT BRENT ANDERSON
Experienced creative and marketing professional with a demonstrated history of leadership in the retail industry. Highly skilled in Training and Development, Internal and External Communications, Visual and Digital Merchandising, People Management, E-commerce Product Setup, SaaS, Omni-Channel Customer Experience, Copyediting, QA and Operations Management. System expertise includes Shopify, Klaviyo, EBay Enterprise/GSI Commerce, Gorgias, Salesforce, Microsoft Office Suite, Google Suite, JIRA, Salsify, Workhorse.
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