Rob Brenneman

About Rob Brenneman

At UMB Bank, my focus is on enhancing operational efficiency through effective Command Center operations, Engineering, and Service Desk management. Our team has successfully reduced Mean Time to Resolution (MTTR), significantly impacting customer satisfaction. By implementing a Knowledge program and partnering with Managed Service engagements, we\'ve achieved operational automation and leveraged data analytics for decision-making. Recognized for my ability to structure people, processes, and tools for optimal performance, I\'m committed to ensuring UMB Bank\'s operations exceed expectations. My expertise in performance monitoring and ITIL service operations has played a pivotal role in the bank\'s continual service improvement, fostering a culture of accountability and continuous growth within the technology assurance group.

Experience

1. Manager

   UMB Bank

   Jun 2019 — Present · Kansas City, MO, US

   Technology Assurance GroupMy role is Command Center operations, Engineering, and Service Desk management. Structure operational people, processes / procedures, and tools that move operational issues from problem to solution in the least amount of time. Ensuring bank operations function better than expected• Reduced MTTR with direct internal and external customer impact• Build Knowledge program allowing technicians to resolve at Tier 1 levels• Partnered with two Managed Service engagements for operations automations• Data analytics from internal configuration management sources

Education

• Institute of Wichita, Wichita Kansas

  Certificate, Electronic Computer

• MidAmerica Nazarene University

  BA, Management and Human Relations

• MidAmerica Nazarene University

  BA, Management & Human Relations

  1997 — 1999

• MidAmerica Nazarene University

  MA, Psychology / Counseling; business application

• MidAmerica Nazarene University

  Master's degree, Counseling Psychology

• MidAmerica Nazarene University

  Marketing/Marketing Management, General

• Kansas State University

  PhD, Humanities/Humanistic Studies

  2003 — 2007

• MidAmerica Nazarene University

  Master, Business Psych / Counseling

  2000 — 2003

• Kansas State University

  PhD, Family Life Education; business application

• Kansas State University

  Doctor of Philosophy - PhD, Humanities/Humanistic Studies