Regan Brekke

Director, Acs Service Management, Oracle Service Cloud @Oracle

Guides staff to ensure thorough understanding and application of processes necessary to deliver world class customer service •Actively mentors direct reports by conducting regular 1:1’s and team meetings, elevating all personnel performance related issues to Senior Director, as necessary •Conducts annual performance reviews for direct reports •Works collaboratively with other Oracle departments to ensure customer’s service needs are exceeded •Maintains deep and comprehensive knowledge of Oracle RightNow and other Oracle Cloud products •Monitors KPIs such as team utilization, renewal rates, customer satisfaction and SLT attainment