Regan Brekke

About Regan Brekke

15+ years of varied experience in software related fields. 7+ years experience…

Experience

1. Director, Acs Service Management, Oracle Service Cloud

   Oracle

   Mar 2014 — Present

   Guides staff to ensure thorough understanding and application of processes necessary to deliver world class customer service •Actively mentors direct reports by conducting regular 1:1’s and team meetings, elevating all personnel performance related issues to Senior Director, as necessary •Conducts annual performance reviews for direct reports •Works collaboratively with other Oracle departments to ensure customer’s service needs are exceeded •Maintains deep and comprehensive knowledge of Oracle RightNow and other Oracle Cloud products •Monitors KPIs such as team utilization, renewal rates, customer satisfaction and SLT attainment

Skills

• Strategy
• Customer Experience
• Project Planning
• Business Analysis
• Integration
• Project Management
• Software Project Management
• Oracle
• Software Development
• Business Process
• Change Management
• Software Documentation
• Salesforce.com
• Leadership Development
• Saas
• Management
• Team Leadership
• Call Centers
• Customer Satisfaction
• Requirements Analysis
• Business Process Improvement
• Business Intelligence
• Vendor Management
• Cross-Functional Team Leadership
• Go-to-Market Strategy
• Program Management
• Sdlc
• Customer Service
• Leadership
• Process Improvement
• Professional Services
• Solution Selling
• Pre-Sales
• IT Strategy
• Sales Process
• Analytics
• Training
• Team Management
• Team Building
• Crm