Russell Boltz

About Russell Boltz

With a solid foundation in customer technical support, I\'ve dedicated nearly three years to enhancing user experiences at Verisk. My core competencies lie in technical writing and delivering exceptional service quality that aligns with our mission to empower customers. I am committed to bringing a diverse perspective to our team, thriving in environments that value collaboration and innovation.Since joining Verisk, I have taken a pivotal role in the Documentation team, revamping and authoring critical resources that aid both our customers and internal stakeholders. My efforts in user acceptance testing for Salesforce implementations have significantly contributed to operational excellence in our US and EU regions. The skills honed in this role, including technical writing and project management have been instrumental in meeting and surpassing our performance benchmarks.

Experience

1. Customer Technical Support (Level 2)

   Verisk

   Sep 2022 — Present · Lehi, UT, US

   I am responsible for taking incoming calls and chats for Verisk software including ClaimXperience, ContentsTrack, OneXperience, PunchList Manager, Restoration Manager, and XactRemodel as well as handling escalations. • As of March 2022 I have joined the Documentation team where I revamp existing and write new documentation, including content writing, images, and coding for publication in Salesforce, both customer facing and internal only. • I have consistently meet and exceeded performance goals for average handle time, customer satisfaction, and service quality.• In the first half of 2023, participated in Salesforce UAT for both our US and EU region.

Education

• Bellevue College

  Concurrent Enrollment

  2002 — 2003

Skills

• Teamwork
• Business Travel
• Strategic Planning
• Microsoft Office
• Sales
• Marketing Strategy
• Training
• Customer Satisfaction
• Hotels
• Accounting
• Call Center
• Banquets
• Property Management Systems
• Microsoft Excel
• Travel Management
• Troubleshooting
• Hospitality
• Budgets
• Time Management
• Hospitality Management
• Event Management
• Meeting Planning
• Call Centers
• Leadership
• Resorts
• Holidex
• Tourism
• Leisure
• Genesys
• Yield Management
• Hotel Booking
• Rooms Division
• Front Office
• Management
• Team Building
• Revenue Analysis
• Opera
• Coaching
• Forecasting
• Event Planning